KUALA LUMPUR CITY GALLERY
Privacy Policy
Effective Date: 2 February 2026
The protection of your Personal Data is important to us. Kuala Lumpur City Gallery respects the privacy and confidentiality of individuals and is committed to complying with the Personal Data Protection Act 2010 (“PDPA”) of Malaysia, together with its regulations and any other applicable data protection laws.
This Privacy Policy explains how Kuala Lumpur City Gallery (“we”, “us”, or “our”) collects, processes, uses, stores and discloses your Personal Data when you interact with our website https://klcitygallery.my/ or visit our gallery.
1. Definition of Personal Data
Personal Data refers to any information relating to an identifiable individual, including but not limited to:
- Name
- Identification number (NRIC / passport number)
- Email address
- Phone number
- Mailing address
- Payment information
- Photographs or recorded images
- Website usage data (IP address, browser type, cookies)
2. Collection of Personal Data
We may collect Personal Data through various channels including:
2.1 When you interact with us
- Purchase tickets or make reservations
- Register for events, exhibitions, or educational programmes
- Contact us through our website, email, phone, or social media
- Subscribe to newsletters or mailing lists
- Submit feedback or inquiries
- Participate in surveys, promotions, or contests
2.2 Website interactions
- IP address
- Browser type
- Device information
- Website usage behaviour
- Cookies and analytics data
2.3 Third-party sources
- Travel agents or tour operators
- Event organisers
- Business partners
- Publicly available sources
3. Purpose of Using Personal Data
- Processing ticket purchases and bookings
- Managing visitor access to exhibitions and gallery facilities
- Providing customer support and responding to enquiries
- Managing membership, programmes, or events
- Sending updates, newsletters, promotions, or marketing communications
- Improving our website, services, and visitor experience
- Conducting research, surveys, and analytics
- Maintaining security within our premises
- Complying with legal and regulatory obligations
4. Disclosure of Personal Data
Your Personal Data may be disclosed to selected third parties where necessary, including:
- Our service providers and contractors
- Ticketing platforms or payment processors
- Event partners or programme organisers
- Professional advisors (legal, financial, audit)
- Government authorities or regulators where required by law
5. Transfer of Personal Data
Your Personal Data may be stored or processed on servers located outside Malaysia. We will take reasonable steps to ensure that your Personal Data remains protected.
6. Security of Personal Data
We implement appropriate technical and organisational measures to safeguard your Personal Data against unauthorised access, loss or misuse, disclosure or alteration.
7. Retention of Personal Data
Your Personal Data will be retained only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal, regulatory, or operational requirements.
8. Access and Correction of Personal Data
You have the right to request access to your Personal Data and request correction or update of inaccurate information.
9. Withdrawal of Consent
You may withdraw your consent for us to process your Personal Data at any time. Withdrawal may affect our ability to provide certain services.
10. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve website functionality, understand user behaviour, and enhance user experience.
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party websites.
12. Contact Information
Kuala Lumpur City Gallery
No. 27, Jalan Raja, Dataran Merdeka,
50050 Kuala Lumpur, Malaysia
Telephone: +603-2698 3333
Website: https://klcitygallery.my/
13. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. The updated version will be published on our website and will take effect upon posting.
